Support
Most problems have a quick fix in the setup guide. If yours doesn't, email us and we'll help.
Contact us
Email Gerard@aihuntrconsulting.com.
Never send us your OpenRouter API key. We'll never ask for it. If you've shared it by mistake, delete it at openrouter.ai/keys and create a new one.
What to include
- What you were doing and what you expected to happen
- The exact message Prompt Plus showed, or a screenshot of it (check it doesn't show your API key)
- Your Prompt Plus version and edition (trial or full), shown in Settings under About & Support
- Your macOS version and whether your Mac has Apple silicon or an Intel processor (Apple menu > About This Mac)
- For purchase questions, the email address you paid with
If we ask for the app's debug log, you'll find it at ~/Library/Application Support/promptplus/promptplus-debug.log. It records warnings and errors and is designed not to contain your API key or the text of your prompts. Please look through it before you send it.
Recover your download
Lost your download link, or setting up a new Mac? Enter the email address you paid with on the recovery page and we'll email you a new link if it matches a purchase.
Refunds
You can get a refund within 14 days of your purchase, no questions asked. Email Gerard@aihuntrconsulting.com from the address you paid with, or include that address in your message. A refund ends your license and your download access. The refund policy has the details.
Common fixes
- Error messages and what they mean
- Adding or replacing your OpenRouter API key
- OpenRouter credits and free-model limits
- Allowing Accessibility and Screen Recording
- Upgrading from the trial to the full version
Questions about OpenRouter charges, credits or your OpenRouter account go to OpenRouter, since it bills that usage directly.